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Release date 02/08/2011
YONKERS, NY — Doctors reveal what patients can do to get better care in a new report about navigating the complex doctor-patient relationship in the March issue of Consumer Reports and online at www.ConsumerReportsHealth.org. Physicians told Consumer Reports’ their top gripe was patient noncompliance with advice or treatment recommendations. Most said it affected their ability to provide optimal care and more than one-third (37%) said it did so “a lot.” Those are just some of the findings in a new poll of 660 primary-care physicians conducted by the Consumer Reports National Research Center. The report also found that 37 percent of physicians said they now keep patient records entirely electronically — up from 24 percent in a 2007 survey.
Results from the doctors’ poll, a companion survey of 49,007 Consumer Reports subscribers about their experiences with physicians, plus tips for navigating the complex doctor-patient relationship face-to-face and online, are available online at www.ConsumerReportsHealth.org.
WHAT DOCTORS SAY ABOUT PATIENT CARE
In the doctors’ poll, physicians named these top challenges:
PATIENT PERSPECTIVES
Despite these challenges, the Consumer Reports subscribers surveyed said that as patients they were highly satisfied with their doctors. But they still had complaints ranging from the irritating, such as having to sit too long in the waiting room, to the substantive, such as ineffective treatments.
TIPS FOR GETTING THE MOST FROM AN OFFICE VISIT
To get the most out of the twenty or so minutes allotted for the typical office visit, Consumer Reports Health provides the following tips:
THE WIRED DOCTOR
There’s a lot more that health information technology can do than just keep records. The Consumer Reports Health online report discusses new tools that are helping transform primary care:
Poll Methodology
The Consumer Reports National Research Center conducted the subscriber survey in 2009 (our readers may not be representative of the U.S. population as a whole). The online poll of a national sample of primary-care physicians was conducted in September 2010.
Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.
© 2011 Consumer Reports. The material above is intended for legitimate news entities only; it may not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent, nonprofit organization whose mission is to work side by side with consumers to create a fairer, safer, and healthier world. We accept no advertising and pay for all the products we test. We are not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports® magazine, ConsumerReports.org® and our other publications and information products, services, fees, and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use of our readers. Neither the Ratings nor the reports may be used in advertising or for any other commercial purpose without our prior written permission. Consumer Reports will take all steps open to it to prevent unauthorized commercial use of its content and trademarks.
Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.
© 2011 Consumer Reports. The material above is intended for legitimate news entities only; it may not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent, nonprofit organization whose mission is to work side by side with consumers to create a fairer, safer, and healthier world. We accept no advertising and pay for all the products we test. We are not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports® magazine, ConsumerReports.org® and our other publications and information products, services, fees, and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use of our readers. Neither the Ratings nor the reports may be used in advertising or for any other commercial purpose without our prior written permission. Consumer Reports will take all steps open to it to prevent unauthorized commercial use of its content and trademarks.