Your membership has expired

The payment for your account couldn't be processed or you've canceled your account with us.

Re-activate

Mazda CX-9

EPA MPG: 23 mpg

RECALL ALERT:
There is 1 recall on this vehicle. Learn More.

Reliability

Overall Reliability

The 2021 CX-9 is less reliable than other cars from the same model year.

The 2021 Mazda CX-9 has been recalled 1 time by NHTSA. View Recalls
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2021 Mazda CX-9 owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

What Owners Say

Apple CarPlay

""When connecting the phone, a majority of the time the apply play does not connect. Eventually we get it to connect.""

Anonymous, NJ (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)
Display screen freezes up

""Rarely, but occasionally, the screen will get stuck in certain states. The system will also occasionally reboot randomaly. Have not been able to reproduce for Mazda service.""

Anonymous, GA (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)
Other in-car electronics problem

"Button was sticking for the 2nd row climate control panel. The whole module was replaced under warranty repair."

Anonymous, TN (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

What Owners Say

Cylinder head

""The car used a lot of oil, there were a recall from Mazda and the problem was fixed""

Anonymous, FL (2021 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)
Engine rebuild or replacement

"Catastrophic engine failure, resulting in the engine needing replaced."

Anonymous, SC (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)
Other major engine problem

"Leaking exhaust valves caused slow lose of oil. There was a service bulletin but no recall as far as I know.Dealer replaced valves and no problems since."

Anonymous, FL (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

What Owners Say

Fuel leaks

"Plastic part on top of gas tank cracked and leaked fuel."

Anonymous A., VA (2021 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)
Oil leaks

"Drove the car to Florida from Buffalo and the oil warning light came on. Took it for an oil change ata dealer and they told me after the service that there was a known issue with the oil system that the dealer would fix for free."

Anonymous, NY (2021 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)

Climate System

AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

What Owners Say

A/C compressor

"it failed secondary to coil failing"

Anonymous, WA (2021 Mazda CX-9 Signature 2.5-L 4 Cyl turbo)

Electrical Accessories

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

What Owners Say

Body control module

"This problem rendered the car absolutely useless. Cost 1200 to fix!"

Anonymous, FL (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"12 to 16 months from purchase passenger side bumper pops out from fender. It has been adjusted at dealership but it popped out again a few months later."

Anonymous A., (2021 Mazda CX-9 Carbon Edition 2.5-L 4 Cyl turbo)

Engine Cooling

Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

What Owners Say

Overheating

"This was part of the engine failure."

Anonymous, SC (2021 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

Fuel System/Emissions

Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

Suspension/Steering

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Transmission Major

Transmission rebuild or replacement, torque converter, premature clutch replacement.

Transmission Minor

Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

Noises/Leaks

Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

Body Hardware

Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

Brakes

Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

Engine Electrical

Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

2021 SUVs Reliability

This Car
vs. Similar Cars

Mazda vs. Other New Car Brands Reliability

Reliability History
* Redesign year
00
01
02
03
04
05
06
07*
08
09
10
11
12
13
14
15
16*
17
18
19
20
21
22
23
24
25
Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Powertrain
Engine Major
Engine Minor
Engine Cooling
Engine Electrical
Transmission Major
Transmission Minor
Drive System
Fuel System/Emissions
Exhaust
Suspension/Steering
Brakes
Climate System
Build Quality
Electrical Accessories
Body Hardware
Paint/Trim
Noises/Leaks
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
Recalls
PROVIDED BY
SEAT BELTS, SEATS
Sep 27, 2021
A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
Summary:
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
What should you do:
Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V750000
Potential Number of Units Affected: 8648
Check Vehicle for Unrepaired Recalls
Enter a valid 17-character VIN
Enter a valid 17-character VIN
Change Vehicle