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Mazda CX-9

EPA MPG: 23 mpg

RECALL ALERT:
There are 2 recalls on this vehicle. Learn More.

Reliability

Overall Reliability

The 2019 CX-9 has about average reliability compared to other cars from the same model year.

The 2019 Mazda CX-9 has been recalled 2 times by NHTSA. View Recalls
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2019 Mazda CX-9 owners. The owner comments describe problems respondents experienced with this vehicle.

Brakes

Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

What Owners Say

Calipers

""The front caliper rubbed against the disc causing it to get seriously hot. I had to replace both front calipers, in addition to brake pads.""

Anonymous, OH (2019 Mazda CX-9 Signature 2.5-L 4 Cyl turbo)
Premature brake wear

"Have had to replace rotors twice in 80k miles. And shockingly rear rotors wear faster than front. Brakes are far under-spec's for a vehicle of this size."

Anonymous A., NY (2019 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)
Rotors

"I think they were shaking due to the calipers."

Anonymous, OH (2019 Mazda CX-9 Signature 2.5-L 4 Cyl turbo)

""Repeated replacement of rotors due to warpage, and calipers, cannot fix issues. Always have had poor braking performance""

Anonymous A., NY (2019 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

In-car Electronics

Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

What Owners Say

Hardware replacement

"When it got cold (for Texas) spider cracks appeared on the infotainment screen."

Anonymous A., TX (2019 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)
Radio

"The radio presets occasionally disappear."

Anonymous A., MI (2019 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

What Owners Say

Cylinder head

"Crack in the cylinder head that leaked coolant. This is a known defect in this engine. Mazda would replace the cylinder head at no charge up to 120,000 miles. My vehicle was at 125,000, so I had to pay full price."

Anonymous, (2019 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)
Engine rebuild or replacement

"Engine had to replaced. This is due to Mazda's longterm deceit and incompetence"

Anonymous, FL (2019 Mazda CX-9 Grand Touring 2.5-L 4 Cyl turbo)

Engine Cooling

Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

What Owners Say

Antifreeze leaks

"Leak was a result of the crack in the cylinder head."

Anonymous, (2019 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Black fender trim simply flew off while at highway speed. Almost certain I didn't hit anything on the road. Smooth highway."

Anonymous A., TX (2019 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)

Suspension/Steering

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Shocks or struts

"Replaced rear shocks"

Anonymous, FL (2019 Mazda CX-9 Touring 2.5-L 4 Cyl turbo)

Transmission Minor

Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

Transmission Major

Transmission rebuild or replacement, torque converter, premature clutch replacement.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

Engine Electrical

Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

Climate System

AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

Body Hardware

Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

Electrical Accessories

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

Noises/Leaks

Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

Fuel System/Emissions

Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

2019 SUVs Reliability

This Car
vs. Similar Cars

Mazda vs. Other New Car Brands Reliability

Reliability History
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Powertrain
Engine Major
Engine Minor
Engine Cooling
Engine Electrical
Transmission Major
Transmission Minor
Drive System
Fuel System/Emissions
Exhaust
Suspension/Steering
Brakes
Climate System
Build Quality
Electrical Accessories
Body Hardware
Paint/Trim
Noises/Leaks
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
Recalls
PROVIDED BY
FUEL SYSTEM, GASOLINE
Nov 12, 2021
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Summary:
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
What should you do:
Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V875000
Potential Number of Units Affected: 121038
TIRES
Oct 28, 2019
A detached tire tread can decrease vehicle stability and increase the risk of a crash.
Summary:
Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire's manufacturing, allowing the tread to separate and detach.
What should you do:
Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall began December 4, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4019J.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V770000
Potential Number of Units Affected: 146
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