Browse releases

By date

September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
February 2007
January 2007
December 2006

Media Resources


Release Date: 10/20/2015

Consumer Reports’ 2015 Annual Auto Reliability Survey: New Transmission Technology Problems Emerge

Lexus, Toyota, Audi, Mazda, and Subaru Most Reliable Brands

YONKERS, NY—While problematic infotainment systems continue to be among the top issues reported by new car owners, Consumer Reports has identified an emerging trend of increased troubles with new transmission systems developed to improve fuel-economy, based on an analysis of its 2015 Annual Auto Reliability Survey.

The findings, released today before the Automotive Press Association in Detroit, are collected annually from Consumer Reports’ subscribers. CR’s 2015 Annual Auto Reliability Survey takes into account data from more than 740,000 vehicles.

This year, Acura becomes the latest brand to see its overall predicted-reliability ranking drop sharply (down 7 places from last year) due to problems with in-car electronics and transmissions for its newest RLX and TLX sedans.  CR has already seen these trouble areas drag down overall scores for Ford, Nissan, Fiat-Chrysler and others.

“We’ve seen a number of brands struggle with new transmission technology,” said Jake Fisher, Consumer Reports’ Director of Automotive Testing. “Whether it’s a complex system such as a dual-clutch gearbox, a continuously variable transmission, or one with eight or nine speeds. Many vehicles require repair and replacements because of rough shifting among the gears and slipping CVT belts.”

Not all new-generation transmissions are troublesome. Audi and BMW have created reliable dual-clutch transmissions, while the CVTs in Honda and Toyota hybrids have been strong performers.

Among the Japanese brands, Lexus pulled off a rare feat, garnering top reliability marks for all seven vehicle lines scored in Consumer Reports survey. But it was the only strong Japanese luxury brand. Nissan’s Infiniti brand has continued its downward trajectory because of problems with its InTouch infotainment system. Although none of Honda’s vehicles rated below average, the brand has dropped a few places largely due to glitches with its infotainment system in redesigned and freshened models. Toyota, Mazda and Subaru were all in the top five.

Audi, once synonymous with service problems, continued its recent upward trend leading all European brands and finishing third, just behind Lexus and Toyota. Mini, BMW, Volvo, and Volkswagen all finished in the top 15. Porsche dropped from ninth to 14th place because of a declining score for the Cayman and a below-average debut for the Macan.

Korean automakers, Kia and Hyundai, are considerably stronger and continue to rise in Consumer Reports rankings.  The sister brands finished sixth and ninth, respectively. For the first time, Kia beat the stalwart Japanese brand Honda, and by a significant margin.

The complete reliability results for all 2016 are available at, today, and in the December Issue of Consumer Reports, on newsstands November 1.

For the second year, Buick was the only domestic brand in the top 10 coming in seventh place. Cadillac dropped seven places to near the bottom, still plagued by its CUE infotainment system.  Other General Motors brands, Chevrolet and GMC finished in the bottom third of the overall rankings.

Ford remains in the lower half of the rankings as well, but showed significant gains with most of its cars scoring average or better. The redesigned F-150 and Expedition SUV were bright spots, scoring above average in its first year. But the first-year Mustang had issues with its body hardware, drive shaft, and stability/traction control systems. Nine of the 13 Fords Consumer Reports scored had average or better reliability.

Tesla’s Model S sedan got high marks in Consumer Reports’ 50-plus performance tests, but its predicted reliability is another matter. CR received about 1,400 survey responses from Model S owners who chronicled an array of detailed and complicated maladies. From that data, the Tesla Model S earns a worse-than-average predicted reliability score. The main problem areas are the drivetrain, power equipment, charging equipment, center console, and body and sunroof squeaks, rattles, and leaks.

While the long-running Chrysler and Dodge minivans scraped up an average reliability score for the first time in many years, all of Fiat-Chrysler brands (Chrysler, Dodge, Jeep, Ram, and Fiat) finished at or near the bottom again.

For live coverage of CR’s breaking news, connect on Twitter @ConsumerReports and @CRCars, #reliability, and on Facebook at

About Consumer Reports
Consumer Reports is the world’s largest and most trusted nonprofit, consumer organization working to improve the lives of consumers by driving marketplace change. Founded in 1936, Consumer Reports has achieved substantial gains for consumers on health reform, food and product safety, financial reform, and other issues. The organization has advanced important policies to cut hospital-acquired infections, prohibit predatory lending practices and combat dangerous toxins in food. Consumer Reports tests and rates thousands of products and services in its 50-plus labs, state-of-the-art auto test center and consumer research center. Consumers Union, a division of Consumer Reports, works for pro-consumer laws and regulations in Washington, D.C., the states, and in the marketplace. With more than eight million subscribers to its flagship magazine, website and other publications, Consumer Reports accepts no advertising, payment or other support from the companies whose products it evaluates.

See press release archive

RSS News Feed

Get all the latest information from the CR Press Room delivered right to your desktop.