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Release date 07/22/2015
Attorneys General from 45 states around the country called on the major phone companies today to provide their customers with effective tools to help stop the flood of unwanted robocalls. The effort comes just weeks after the Federal Communications Commission made clear that phone companies can and should offer such tools and as nearly 330,000 Americans have joined Consumers Union’s End Robocalls campaign calling on them to do so.
“Robocalls ring day and night and too often target vulnerable consumers with costly rip-offs,” said Tim Marvin, manager of Consumers Union’s End Robocalls campaign. “State law enforcement officials, federal regulators, and the public all agree -- the phone companies need to do more to stop robocalls before they invade our homes. Phone carriers are in the best position to provide their customers with relief and it’s time for them to act.”
In a letter sent to AT&T, Sprint, Verizon, T-Mobile and CenturyLink, 45 state attorneys general noted that they have received numerous consumer complaints about robocalls and urged the phone companies to “act without delay” to offer call-blocking technologies to their customers. The letter notes that law enforcement alone cannot stop unwanted robocalls and that “[t]he better solution is to stop intrusive calls before they ever reach the consumer.”
Robocalls are unsolicited pre-recorded or live phone calls made using a computerized auto-dialer. Americans have registered more than 217 million phone numbers on the Federal Trade Commission’s “Do Not Call” list, yet robocalls are rampant. Last year, the Federal Trade Commission received 3 million complaints from the public about unwanted calls, many from scammers or illegitimate companies that flagrantly violate the law. Telephone scams cost consumers an estimated $350 million in financial losses in 2011.
Technology is already available to stop robocalls before they reach a consumer’s landline and wireless phone, but the phone companies have resisted making these tools widely available to their customers.
Media Contacts:
Michael McCauley, Consumers Union, 415.431.6747 ext 7606 or mmccauley@consumer.org
David Butler, Consumers Union, 202.462.6262 or dbutler@consumer.org
Kara Kelber, Consumers Union, 202.462.6262 or kara.kelber@consumer.org
Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.
© 2015 Consumer Reports. The material above is intended for legitimate news entities only; it may not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent, nonprofit organization whose mission is to work side by side with consumers to create a fairer, safer, and healthier world. We accept no advertising and pay for all the products we test. We are not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports® magazine, ConsumerReports.org® and our other publications and information products, services, fees, and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use of our readers. Neither the Ratings nor the reports may be used in advertising or for any other commercial purpose without our prior written permission. Consumer Reports will take all steps open to it to prevent unauthorized commercial use of its content and trademarks.
Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.
© 2015 Consumer Reports. The material above is intended for legitimate news entities only; it may not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent, nonprofit organization whose mission is to work side by side with consumers to create a fairer, safer, and healthier world. We accept no advertising and pay for all the products we test. We are not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports® magazine, ConsumerReports.org® and our other publications and information products, services, fees, and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use of our readers. Neither the Ratings nor the reports may be used in advertising or for any other commercial purpose without our prior written permission. Consumer Reports will take all steps open to it to prevent unauthorized commercial use of its content and trademarks.