Running a Home from a Phone

CR June 2014 Cover YONKERS, NY – The number of home automation products is exploding. And according to a survey of nearly 2, 500 subscribers from Consumer Reports, almost 20 percent of respondents who have a smart phone or tablet already use it to remotely control some aspect of their home, and almost 70 percent of those who don’t voiced interest in doing so in the future.

The full report on home automation products can be found in the June 2014 issue of Consumer Reports and online at www.ConsumerReports.org.

“Convenience, control, and peace of mind are the powerful combination that the newest smart products are selling,” said Celia Kuperszmid Lehrman, Deputy Content Editor of Consumer Reports. “With big name companies such as Amazon, AT&T, Home Depot, Lowe’s, Staples, and Verizon introducing smart products and services with large advertising budgets behind them, this might actually be the year that home automation catches on in a big way.”

In its survey, Consumer Reports found that thermostats, security systems, blinds, lighting, and door locks are the home items readers most want to manage remotely. But before buying into smart products, consumers should consider the potential pitfalls of a connected home such as Wi-Fi vulnerabilities that could compromise security and privacy issues related to the sharing of information by these gadgets.

Smart Products or Dumb Choices?

Internet-enabled products often cost more than their low-tech siblings. To tell whether they’re worth it, Consumer Reports tested their “life improving” claims, their primary function and how easy their smart features are to set up and use. Below are a few of the findings:

WORTH BUYING: Generac Mobile Link, $280
This remote monitoring system will e-mail of text the user or servicing dealer of a generator if a problem arises during the unit’s periodic self-check. Service after the first year is $12.50 per month or $100 for the year. Among stationary generators, the device works with two Consumer Reports recommends: the 7-kW Generac 6237, a CR Best Buy at $2,250, and the 13-kW Generac 6241, $3,500.

NEVER MIND: Nest Learning Thermostat, $250
Programming a thermostat can be a pain, so one that programs itself and adapts to the user’s schedule sounds great. However, Consumer Reports found that the initial setup wasn’t as intuitive as other digital or smart thermostats tested.

THE JURY’S OUT: Whirlpool Duet WFL98HEBU, $1,500, and Duet WEL98HEBU, $1,500
This matching washer and dryer pair has an app that let users track their laundry’s progress while they’re playing with their kids, and even turn the machine on or off. The dryer also has a duct-blockage indicator, which the manufacturers say improves lagging performance and efficiency. But consumers can get great performance for hundreds less by forgoing the smart features and regularly checking the vent.

For additional information on smart features and products, including Ratings of smart locks, check out the June 2014 issue of Consumer Reports and www.ConsumerReports.org.

About Consumer Reports

Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.

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