Browse releases

By date

September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
February 2007
January 2007
December 2006

Media Resources

Print

Release Date: 03/28/2013

Consumer Reports Survey: Bundling TV, Internet, and Phone Services Point to Big Savings

Verizon Fios Triple-Play Leads in Customer Satisfaction Among Major Carriers

CR May 2013 CoverYONKERS, NY — With carriers offering introductory discounts as much as half off, it’s little wonder why three quarters of those who bought a triple or quad-play telecom package (cable, internet, home phone, cell phone) told Consumer Reports that they would definitely or probably purchase that same bundle of services again, according to the latest subscriber survey on telecom providers from the Consumer Reports National Research Center.

The full report on telecom services can be found in the May issue of Consumer Reports and online at ConsumerReports.org.   Based on the experiences of 84,000 Consumer Reports readers, it features tips and advice to help consumers save money on their telecom services and select the best providers.

“Our report revealed that although rates for telecom services have been trending upward, there are proven ways to save for consumers who act boldly and tackle these costs head-on,” said Paul Reynolds, Electronics Editor for Consumer Reports. “Also, our Ratings – of bundles from 14 companies, along with individual phone, TV, and Internet services from many more – show that most people have at least one decent choice in telecom.”

Among the major carriers, the highest proportion of subscribers who said they’d “triple play” again had bundles with Fios, Verizon’s fiber-optic-based TV, digital-landline phone, and high-speed Internet service. Fios received standout scores for its broadband speed and reliability, TV picture and reliability, and even phone call quality and reliability. 

For consumers in a handful of Midwestern cities WOW, a top-rated provider, merits serious consideration. It received high marks for its bundled telecom service, especially for billing and support coordination. 

Among the Consumer Reports survey’s findings was that too few people bargain for lower rates and could be missing out on big savings. Only one in three survey respondents with a triple or quad play negotiated with their carrier, and many of them got a reduction in their monthly bill, fees waived, or an upgrade in service. About 44 percent of bargainers reported savings of up to $50 a month, and 7 percent chopped more than $50 off their monthly bill. 

Consumers who are lucky enough to have two competitors offering triple-play packages in their neighborhood can play them against each other. Among readers who had changed TV providers in the previous six months, 18 percent were offered new savings of $20 or more a month by their old provider if they didn’t switch to a new company or if they had switched but were open to coming back.

Not opting for higher speed, more expensive Internet upgrades that many ISP’s are now pitching is another way consumers can save money.  Cablevision’s Optimum service, for instance, offers 50-megabits-per-second (Mbps) downloads with Boost Plus, a $15-a-month upgrade to its regular Internet speeds, which are “up to 15 Mbps,” according to the company. But that download speed should be all the typical household needs, even if multiple users are simultaneously doing bandwidth-hungry tasks.

The Consumer Reports telecom services report features Ratings of bundles from 14 companies, along with individual phone, TV, and Internet services from several more providers. The full report can be found in the May issue of Consumer Reports, and online at ConsumerReports.org.

About Consumer Reports
Consumer Reports is the world’s largest independent product-testing organization. Using its more than 50 labs, auto test center, and survey research center, the nonprofit rates thousands of products and services annually. Founded in 1936, Consumer Reports has over 8 million subscribers to its magazine, website and other publications.   Its advocacy division, Consumers Union, works for health reform, food and product safety, financial reform, and other consumer issues in Washington, D.C., the states, and in the marketplace.

See press release archive

RSS News Feed

Get all the latest information from the CR Press Room delivered right to your desktop.